LKY Group
One queue for every request that needs the president's sign-off
Hundreds of daily requests from finance, HR, operations and IT used to reach LKY Group's president through a constant stream of emails and Viber messages. Now they arrive in one queue, each with a clear status.
Who it's forOwners and executives whose approval has become the company's bottleneck.
- requests a day moved out of email and Viber
- 100s
- queue for finance, HR, operations and IT
- 1
The challenge
At LKY Group, every department (finance, HR, operations, IT and more) needed the president’s approval to move forward. Requests arrived through email and Viber, all day, every day, and hundreds of items stacked up daily. Messages got buried under newer ones, departments chased updates in the same threads, and the president had no single view of what was waiting.
What we changed
- One intake for every department: requests come in through the same channel, with the details the president needs to decide.
- One queue for the president: everything pending in one place, instead of scattered across inboxes and chat threads.
- A clear status on every request: departments can see where their request stands without chasing.
The result
The president decides from a single queue instead of scrolling through email and Viber, and departments stopped losing requests in chat threads. Approvals became something the company can see and manage, not something that lives in one person’s inbox.
